Welcome to INSIGHTS, a digital platform operated by EM Consulting.

 

These Terms & Conditions ("Terms") govern your access to and use of the INSIGHTS website, web application, mobile application and associated services.

By accessing or using INSIGHTS, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use the INSIGHTS platform.

 

1. About INSIGHTS

INSIGHTS is a digital platform designed to support the validation, documentation, monitoring and reporting of UV disinfection activities.

The platform enables organisations to record validation activities, generate reports, compare validation outcomes, monitor performance trends and maintain an auditable history of validation exercises.

INSIGHTS is intended to support evidence-based decision making. It does not replace professional judgement, infection prevention policies or manufacturer operating instructions.

 

2. Eligibility

To use INSIGHTS you must:

• be at least 18 years of age;

• use the platform on behalf of yourself or an authorised organisation;

• provide accurate registration information;

• maintain the security of your account credentials.

You are responsible for all activities carried out using your account.

 

3. User Accounts

INSIGHTS provides different user roles, including administrative and operational roles.

Organisations are responsible for:

• managing user permissions;

• ensuring only authorised users have access;

• removing users who no longer require access;

• maintaining accurate user information.

Users must not share login credentials or allow unauthorised access to the platform.

 

4. Acceptable Use

You agree not to:

• use INSIGHTS for unlawful purposes;

• attempt to gain unauthorised access to any part of the platform;

• interfere with the operation or security of the platform;

• upload malicious software or harmful code;

• attempt to reverse engineer or copy the software;

• impersonate another user or organisation;

• use the platform in a manner that could damage its integrity or availability.

 

5. Customer Responsibilities

The customer organisation remains responsible for:

• ensuring validation procedures are carried out correctly;

• placing validation media in accordance with internal procedures or recognised best practice;

• ensuring information entered into the platform is accurate;

• maintaining appropriate infection prevention procedures;

• interpreting validation outcomes appropriately.

INSIGHTS records and presents information entered by authorised users but cannot verify that individual validation activities have been performed correctly.

 

6. Validation Results

INSIGHTS records, analyses and reports validation information provided by authorised users.

Validation Reports, Comparison Reports and Monthly Insights are intended to support operational decision making and quality assurance.

​

INSIGHTS does not certify the safety, effectiveness or regulatory compliance of any UV disinfection device, room, process or facility.

The responsibility for interpreting validation results and determining appropriate corrective actions remains with the customer organisation.

 

7. DoseDots and Validation Media

Where INSIGHTS is used with DoseDots or other supported validation media, users are responsible for ensuring they are used in accordance with the applicable instructions.

Unique identifiers, including QR codes, are used to associate physical validation media with digital validation records.

Users must not intentionally duplicate, alter or misuse validation identifiers.

 

8. Customer Data

All validation records, uploaded photographs, reports, templates and operational data entered into INSIGHTS remain the property of the customer organisation.

EM Consulting does not claim ownership of customer data.

Customer data is processed solely for the purpose of providing the INSIGHTS service and in accordance with our Privacy Policy and any applicable Data Processing Agreement.

 

9. Intellectual Property

The INSIGHTS platform, software, website, branding, graphics, documentation and associated intellectual property are owned by or licensed to EM Consulting.

Nothing in these Terms transfers ownership of the INSIGHTS platform or associated intellectual property to users.

Customers retain ownership of the data they create within the platform.

 

10. Scientific Integrity

INSIGHTS has been developed to support objective, evidence-based validation of UV disinfection systems.

Validation data is presented as recorded and is not modified to favour any manufacturer, technology or commercial interest.

Reports are generated from recorded validation data and configured validation parameters. INSIGHTS does not alter validation outcomes to influence purchasing decisions, product comparisons or performance assessments.

 

11. Availability of Service

EM Consulting aims to provide a reliable and secure platform.

However, uninterrupted availability cannot be guaranteed.

The platform may occasionally be unavailable due to:

• scheduled maintenance;

• software updates;

• technical issues;

• events beyond our reasonable control.

​

Where practical, planned maintenance will be communicated in advance.

 

12. Security

Users are responsible for protecting their login credentials and notifying EM Consulting immediately if unauthorised access is suspected.

EM Consulting implements appropriate technical and organisational measures to protect customer information, as described in our Privacy Policy.

 

13. Fees and Subscriptions

Access to INSIGHTS may be provided under free, subscription or enterprise licensing models.

Applicable pricing, subscription terms and payment conditions will be communicated separately.

Failure to pay applicable fees may result in suspension or termination of access.

 

14. Suspension or Termination

EM Consulting reserves the right to suspend or terminate access where:

• these Terms have been breached;

• unlawful activity is suspected;

• the security of the platform is at risk;

• payment obligations have not been met.

Customers may discontinue use of the platform at any time, subject to any applicable contractual commitments.

 

15. Disclaimer

INSIGHTS has been developed to support the validation, documentation, monitoring and reporting of UV disinfection activities. While every effort is made to provide a reliable, accurate and secure platform, users acknowledge and agree to the following:

 

Validation Support

INSIGHTS is a decision-support platform designed to record, organise and present validation information. It does not perform UV disinfection, measure UV energy independently, control UV devices or certify the effectiveness of any disinfection process.

Validation Reports, Comparison Reports and Monthly Insights are generated from information recorded within the platform and should be interpreted as supporting documentation rather than certification of disinfection performance.

 

Customer Responsibility

The customer organisation remains solely responsible for:

• selecting appropriate UV disinfection equipment;

• establishing validation procedures;

• correctly placing validation media;

• carrying out validation activities;

• interpreting validation results;

• determining whether corrective actions are required;

• complying with applicable regulations, standards and internal policies.

 

Use of INSIGHTS does not transfer these responsibilities to EM Consulting.

 

Accuracy of Customer Data

INSIGHTS relies on information entered or uploaded by authorised users.

EM Consulting cannot verify the accuracy, completeness or correctness of customer-supplied information and accepts no responsibility for conclusions or decisions based upon inaccurate, incomplete or misleading data entered by users.

 

No Performance Guarantee

A successful validation recorded within INSIGHTS does not constitute a guarantee that:

• a room has been effectively disinfected;

• a particular UV dose has been delivered to every surface;

• microorganisms have been eliminated;

• infection transmission has been prevented;

• regulatory compliance has been achieved.

 

Validation results should always be interpreted alongside the customer's own procedures, risk assessments and recognised best practice.

 

Independent Platform

INSIGHTS has been developed as an independent validation platform.

Validation data is presented as recorded and is not modified, enhanced or suppressed to favour any manufacturer, UV technology, product or commercial interest.

Reports reflect recorded validation information and configured validation parameters only.

 

No Clinical or Regulatory Advice

INSIGHTS does not provide medical, clinical, infection prevention, engineering or regulatory advice.

Nothing within the platform should be interpreted as replacing the professional judgement of infection prevention specialists, clinicians, healthcare professionals, engineers or regulatory authorities.

 

Service Availability

Although EM Consulting aims to provide a reliable service, uninterrupted access cannot be guaranteed.

Temporary interruptions may occur due to maintenance, software updates, technical issues or circumstances beyond our reasonable control.

Customers should maintain appropriate operational procedures and should not rely solely on the availability of INSIGHTS where uninterrupted access is essential.

 

16. Limitation of Liability

To the fullest extent permitted by applicable law, EM Consulting shall not be liable for any indirect, incidental, consequential, exemplary or special damages arising from or relating to the use of INSIGHTS.

​

This includes, but is not limited to:

• loss of revenue;

• loss of profits;

• loss of business opportunities;

• business interruption;

• loss of goodwill;

• reputational damage;

• loss or corruption of data;

• costs arising from equipment downtime;

• claims made by third parties.

 

Except where liability cannot legally be excluded or limited, EM Consulting's total aggregate liability arising from or relating to the use of INSIGHTS shall not exceed the total fees paid by the customer for access to the INSIGHTS platform during the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot be excluded under applicable law.

 

17. Changes to These Terms

EM Consulting may update these Terms from time to time to reflect changes in legislation, technology or the INSIGHTS platform.

The latest version will always be published on the INSIGHTS website together with the effective date.

Continued use of the platform after changes have been published constitutes acceptance of the updated Terms.

 

18. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Denmark, unless otherwise required by mandatory applicable law.

Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Denmark.

 

19. Contact

For questions regarding these Terms & Conditions, please contact:

EM Consulting

Email: info@uvcinsights.com

​

​

​

​

​

Effective Date - 2nd August 2026